Frequently Asked Questions

Do all workers have a DBS (Disclosure and Barring Service) check before being employed?

All workers are DBS checked before being employed. This is an enhanced criminal records check that will reveal anything in the person’s background including police cautions.

Do you provide induction training for staff?

We have a comprehensive induction programme which includes a work pack for staff to take away which has questions for them to answer to show that they have understood the training.

Can I have the same Care Worker for every visit?

We endeavour to send the same Care Worker as much as possible, but we can not expect people to work every day of the week. By law workers have to have days off and to take holidays.